Traveler Services

While security and public safety is our top priority, we strive to offer you a positive travel experience on your journey through John Wayne Airport.  Our facility is kept up to high standards and we continuously work on modernizing our services.

Airport Information and Assistance


Airport Information Booths are located in the Baggage Claim areas (lower level) across from Carousels 2, 3 and 5. Customer Relations Assistants are available to answer Airport- or tourism-related questions.

A Customer Relations Assistant may be reached by dialing "0" from any White Courtesy Phone or by calling (949) 252-5200.

Volunteer Ambassadors are trained customer service professionals who are available to assist Airport guests with friendly, knowledgeable service. Volunteer Ambassadors are easily identified by their red coats/vest and friendly smiles. 


ATMs

Automated Teller Machines (ATMs) are located near Gate 7 in Terminal A, near Gate 10 in Terminal B, and near Gate 17 in Terminal C.   ATMs are also located in Baggage Claim on the Arrival (lower) Level near Carousels 1, 4 and 6/7. (Terminal Map)


AirPAWS Therapy Dog Program

John Wayne Airport, in partnership with Orange County Animal Allies, brings therapy dogs to the Thomas F. Riley Terminal to help make travel more enjoyable. These 4-legged ambassadors will roam throughout the Airport greeting interested guests and providing joy to those who want to hug, smooch or photograph them.

For more information, visit the AirPaws Therapy Dog Program.


Baggage Claim

Baggage Claim is located on the Arrival (lower) Level of Terminals A, B and C.  From the gates, Baggage Claim areas are easily accessible by escalator, elevator or stairs. The escalators and stairs are adjacent to the security checkpoints, while the elevators are located near the Terminal exit doors.

  • Airlines in Terminal A utilize Baggage Carousels 1 and 2. The oversized baggage pickup is located behind Carousel 2. Airline Baggage Claim offices are located near Carousel 1.
     
  • Airlines in Terminal B utilize Baggage Carousels 3 and 4. The oversized baggage pickup is located behind Carousel 3. Airline Baggage Claim offices are located near Carousel 4.
     
  • Airlines in Terminal C utilize Baggage Carousels 5, 6 and 7. The oversized baggage pickup is located behind Carousel 6. Airline Baggage Claim offices are located near Carousel 5. Please note that international travelers arriving from Mexico claim their bags at Baggage Carousel 7.
     
  • Questions concerning baggage should be directed to airline personnel.
     
  • Skycaps are available for assistance with baggage.
     
  • Baggage Claim is the best location for passenger pick-up.
     
  • View Terminal Map

Baggage Carts

"SmarteCartes" are conveniently placed throughout the Terminal, and are available to rent. There is a 25-cent award for returning a SmarteCarte after use. SmarteCartes are allowed through the security checkpoints. Acceptable payment for the SmarteCarte is cash or credit card.


Bob Hope USO

USO at John Wayne AirportThe Bob Hope USO at John Wayne Airport has temporarily suspended service beginning Friday, March 13, 2020. These measures are being implemented to ensure the safety and health of military service members and families, USO staff, and volunteers, and to reduce the risk of the spread of COVID-19.

For more information please visit www.uso.org/coronavirus


Check-in Services / Ticket Counters

Airline Ticket Counters are available for check-in services on the Departure (upper) Level.

Ticket Counters:

  • Terminal A: American, Delta and WestJet
  • Terminal B: Alaska and United
  • Terminal C: Frontier and Southwest

Curbside check-in is provided by skycaps at the main entrances to the Riley Terminal.

Available curbside check-in:

  • Terminal A: American Airlines and Delta Airlines
  • Terminal C: Southwest

Self check-in kiosks are available throughout the ticket counter lobby. Each airline has kiosks available close to their ticket counter. Avoid long lines and speed up your travel!

Web check-in is another option provided by most airlines. Visit your airline's website and print your boarding pass in the comfort of your home or office. With this boarding pass you may proceed directly to the security screening checkpoints if you have no checked luggage.


Concessions

A variety of food and specialty item concessions are located throughout Terminals A, B and C. While the majority of the concessions are located in the secure area of the Terminals (only accessible to visitors with a boarding pass), snack shops and news stores are available for all visitors on the Departure (upper) Level near the ticket counter areas and in the Terminal A baggage claim area. (Airport Shops | Food Services and Restaurants)


Currency Exchange

John Wayne Airport does not offer currency exchange services. The following services are located near the Airport:

City National Bank link
Orange County Airport Branch
18111 Von Karman Avenue, Suite 100, Irvine, CA 92612
(949) 223-4007

Travelex World Wide Money link
South Coast Plaza
3333 Bristol Street, Suite 1874, Costa Mesa, CA 92626
(714) 751-1203

Travelex World Wide Money link
Downtown Disney
1565 S. Disneyland Dr., Suite 104, Anaheim, CA 92802
(714) 502-0811


Electrical Power Outlets

Electrical power outlets are available in most gate areas between the backs of the passenger seating rows.
Work stations are also available throughout the Terminal C gate areas. These services are offered at no cost to travelers.


Global Entry

John Wayne Airport, in partnership with U.S. Customs and Border Protection (CBP), offers Global Entry to pre-approved, low-risk travelers arriving into Orange County from international destinations for expedited CBP clearance.

Please note that John Wayne Airport is not a Global Entry Enrollment Center.

Visit the CBP Global Entry website for more information on the programs and local enrollment centers.


Ground Transportation Services

John Wayne Airport offers a variety of Ground Transportation services.

Rental Cars - Counters are located on the Arrival (lower) Level between the two Baggage Claim areas of Terminals A and B. The rental car pick-up and drop-off area for on-site rental car companies is on the lower level of the Ground Transportation Center.

Hotel Shuttles - Some local hotels provide courtesy shuttles to and from John Wayne Airport. (List of Hotels with Shuttle Service)

Taxis and Door-to-Door Shuttles - Reservations for taxi or shuttle transportation are not needed. These services are offered in the Ground Transportation Center, which can be easily reached by crossing the signal light near the John Wayne Statue, located between Terminals A and B. Taxi or shuttle coordinators are available for assistance with transportation needs. Should you require a wheelchair accessible van, it is highly recommended to make reservations in advance. (Ground Transportation)


Helping Hands Personalized Travel Assistance

John Wayne Airport understands traveling through an airport can be a difficult experience for individuals with hidden disabilities, such as Autism. To ease some of the stress associated with airport travel, our John Wayne Airport Helping Hands team is here to assist you.

Please visit the Helping Hands Personalized Travel Assistance page for more information.

This service is provided at no charge and is available daily from 6 am – 11 pm.


Hours of Operation

Airport passengers are encouraged to arrive at the Airport 90 minutes to 2 hours prior to their scheduled departure to allow ample time for parking and to complete check-in and the security screening process.

The Airport is open early to accommodate passenger check-in for early morning flights:

  Open at:
Airline ticket counters* 5:00 a.m.
Parking lots** 4:30 a.m.
Valet Parking Service 5:00 a.m.

 
* Some airlines open their ticket counters as early as 4:30 a.m. Please verify with your airline or call (949) 252-5200.

** All parking lots remain open after hours to serve arriving passengers.


Lockers

Lockers are not available at John Wayne Airport.


Lost and Found

If an item has been lost at the Airport, John Wayne Airport police services may be able to help.  Call (949) 252-5140 to check on the lost item.

Inquiries concerning items lost on an airplane should be directed to the airline. (Airlines)


Mailboxes

Mailboxes are not available at John Wayne Airport.


Nursing Mother's Lounge

Nursing Mother's Lounge

John Wayne Airport offers traveling mothers a Nursing Mother’s Lounge as a quiet private space to pump milk or nurse their babies. The lounge is located in Terminal B between Gates 11 and 12 featuring amenities that include comfortable seating, a sink, a changing table, adjustable lighting and artwork made up of Orange County student art entries from JWA’s annual aviation-themed student art contest.


Passenger Paging

John Wayne Airport offers central passenger paging to locate a person within Terminals A, B and C. To request a page you may use any White Courtesy Phone in Terminals A, B or C, and dial "0" for Customer Relations, or you may call (949) 252-5200.


Pets and Service Animals

JWA travelers who are accompanied by service animals or family pets can now enjoy the convenience of an Animal Relief Area while at the Airport.

Pet and Service Animal Relief Area at JWA in Terminal A Pet and Service Animal Relief Area at JWA in Terminal C Pet and Service Animal Relief Area at JWA on the secure side near Gates 12 and 13

Animal Relief Areas are available at the Airport and can be found on the Arrival (lower) Level outside of Terminal A near the entrance to Parking Structure A1, outside of Terminal C near the entrance to Parking Structure C and on the secure side of the Terminal near Gates 12 and 13. Owners are asked to clean up after their animals, using the waste disposal bags and receptacle provided.

Please be advised that - with the exception of service animals - uncaged animals are not allowed in the Terminal.


Phones and Phone Cards

Pay Phones with data ports are available throughout the Riley Terminal in the Concourse, Ticket Counter and Baggage Claim areas.

White Courtesy Telephones are located throughout the Riley Terminal. These phones can be used to respond to an overhead page, to request a page for a missing party or for any questions or concerns you may have. To make outgoing phone calls, please use pay phones.


Security

Airport Police Services provide general Airport security. 

Baggage screening and security screening checkpoints are under the jurisdiction of the Transportation Security Administration (TSA).  Visit our Travel Tips section for more information on items allowed through security.


Services for Travelers with Disabilities

To view a list of accessible services, please visit the Travelers with Disabilities section.


TSA Pre✔®

The Transportation Security Administration (TSA) Pre✓® program is also available to eligible passengers traveling domestically flying on participating airlines, as well as those who are members of CBP Trusted Traveler programs, including Global Entry, SENTRI and NEXUS.

Visit the TSA Pre✓® website for more information on the programs.

The TSA Pre✔® Enrollment Center at John Wayne Airport is located on the Arrival (lower) Level of Terminal C, across from the Airport Information Booth, next to the U.S. Customs exit. While walk-ins may be accommodated, travelers are encouraged to pre-enroll and/or make an appointment online at www.TSA.gov or by contacting the Universal Enrollment Services Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 am to 10 pm (ET). The on-site Enrollment Center is open Monday through Friday from 6:30 am to 3:00 pm (closed 11:00 am–11:30 am), and Saturday from 7:30 am to 1:00 pm (closed 11:00 am–11:30 am).


Wi-Fi

JWA is pleased to provide free wireless internet access to passengers throughout the concourses, lounges and concession areas of JWA’s Thomas F. Riley Terminal. Passengers wishing to access the free service should look for JWAFREEWIFI in their device's available wireless networks list.